Privacy policy
PRIVACY POLICY
Last updated: August 8, 2025
Solstice Ear Seeds operates this store, website, and mobile application (including all related information, content, features, tools, products, and services) to provide you with a curated shopping and educational experience (the “Services”). Solstice Ear Seeds is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. It also covers our mobile app data collection practices.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By using any of the Services—including our mobile application—you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect or Process
We may collect or process the following categories of personal information depending on how you interact with the Services:
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Contact details – name, address, billing address, shipping address, phone number, and email address (including email addresses collected via our mobile application).
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Email collection via our mobile app – We may request your email address within the app for marketing purposes, including Solstice product updates, special promotions, event invitations, and educational content related to auriculotherapy. Providing an email is optional and you may opt out at any time via the unsubscribe link in our communications or by contacting us directly.
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Financial information – payment card details, transaction details, and payment confirmation.
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Account information – username, password, security questions, preferences, and settings.
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Transaction information – items viewed, added to cart, purchased, returned, exchanged, or canceled.
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Communications with us – customer support inquiries or other correspondence.
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Device information – device type, operating system, browser type, IP address, and unique identifiers.
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Usage information – interactions with the Services, including navigation patterns and app usage metrics.
Personal Information Sources
We collect personal information from:
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Directly from you – when you create an account, make a purchase, use the Services, or provide your email through our mobile app or website.
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Automatically through the Services – device and usage data via cookies, pixels, or similar technologies.
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From service providers – including payment processors, analytics providers, and marketing platforms.
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From partners or other third parties – where legally permitted.
How We Use Your Personal Information
We may use personal information for the following purposes:
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Provide, tailor, and improve the Services
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Process orders, ship products, and manage your account.
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Deliver app functionality and educational guidance for ear seed placement.
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Improve app and website performance and user experience.
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Marketing and educational updates
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Send promotional offers, product announcements, and special event invitations.
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Provide educational content related to ear seeding and auriculotherapy for informational purposes only.
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You may unsubscribe at any time.
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Security and fraud prevention
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Authenticate accounts, prevent fraud, and secure the Services.
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Customer communication
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Respond to inquiries, provide customer service, and manage your preferences.
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Legal compliance
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Fulfill legal obligations and respond to lawful requests.
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Data Retention for App Email Addresses
We retain email addresses collected via our app until you unsubscribe or request deletion, or as otherwise required by law. You can request deletion of your data at any time by contacting us.
FDA Compliance Notice
Solstice Ear Seeds provides educational information regarding auriculotherapy and ear seeding. These products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease. Any information provided through our website, app, or marketing communications is for educational purposes only and should not be taken as medical advice. Always consult a qualified healthcare provider regarding any medical condition or before beginning any wellness practice.
How We Disclose Personal Information
We may disclose personal information:
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To service providers (e.g., Shopify, payment processors, marketing platforms).
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To marketing partners for direct communications you have opted into.
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As required by law or in connection with legal proceedings.
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In business transactions such as mergers or acquisitions.
We do not sell your personal information.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.
To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
Children’s Data
The Services and our mobile app are not intended for use by children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information, you may contact us to request deletion.
Security and Retention of Your Information
While no security measures are perfect, we use reasonable safeguards to protect your personal information. We retain your data as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements.
Your Rights and Choices
Depending on where you live, you may have rights including:
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Access, correction, and deletion of your personal information.
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Data portability.
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Opting out of marketing communications.
You may exercise your rights via the Services or by contacting us.
Contact
If you have any questions, please email info@solsticeearseeds.com or write to:
32565B Golden Lantern #119, Dana Point, CA 92629, USA