Refund policy
Return Policy
Due to the nature of our products, we do not accept returns or exchanges under any circumstances, except in cases where an item is defective, damaged, or incorrect. If you encounter such an issue, please contact us immediately at info@solsticeearseeds.com so we can promptly address your concern.
Damages and Issues
We kindly ask that you inspect your order upon receipt. If you discover that an item is defective, damaged, or incorrect, please email us at info@solsticeearseeds.com within 7 days of delivery. We are committed to resolving such issues and will take the appropriate steps to make things right.
Non-Returnable Items
Given the personal nature of our products, returns and exchanges are not accepted under normal circumstances. This includes all items, including those that are perishable, custom-made, or related to personal care. For any questions about our products, please contact us directly.
Exchanges
We do not offer exchanges. If you encounter an issue with your product, such as a defect, damage, or receiving the wrong item, please contact us, and we will assist you accordingly.
Refunds for Defective, Damaged, or Incorrect Items
If your item qualifies for a return due to being defective, damaged, or incorrect, we will evaluate the situation upon receipt of your communication. Once the issue is verified, you may be eligible for a refund.
- Refunds will be issued to your original payment method within 10 business days after we receive and inspect the returned item.
- Please note that it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@solsticeearseeds.com.